Privacy policy Live-event-painting.com

In accordance with European Regulation 2016/679 of April 27, 2016
(known as the “General Data Protection Regulation” or GDPR)

This personal data protection charter (hereinafter referred to as the “Charter”) describes the commitment of the website LIVE EVENT PAINTING – KIARA ARTIST – CLAURE FAUDON 82287227100033 as the data controller regarding the respect of privacy and the protection of the personal data of its users. This Charter has been drafted to enable you to understand the practices and conditions under which live-event-painting.com collects, uses, and retains your personal data (hereinafter: the “Data”).

You will find a description of the various types of Data we may collect and process or that you may transmit to us when you access and/or use the live-event-painting.com website (the “Website”) where our products are sold. The term “Website” refers exclusively to live-event-painting.com.

Given the constant evolution of laws and regulations regarding technology and personal data protection, this Charter is subject to change. If you are a user of the Website, you will be informed of any modifications by email.

If any clause of this Charter is deemed null or contrary to regulations, it will be considered unwritten but will not affect the validity of the other clauses of this Charter.

Scope of the Charter

This Charter applies to Data collected:

• When simply browsing the Website
• Via emails exchanged between live-event-painting.com and you or any other electronic messaging tool
• When you place an order on the Website
• When you subscribe to the Website’s Newsletter (the “Newsletter”)

It does not apply to information collected by third parties or through websites managed by them, including applications or content redirecting users to the Website.

We invite you to read this Charter carefully regarding the processing of your Data and inform you that browsing our Website necessarily implies acceptance of this Charter. If you do not agree, we invite you to leave our Website. It is your responsibility to ensure that the Data provided to live-event-painting.com is correct.

What Data is Collected?

Depending on the nature and purpose of your interaction with live-event-painting.com (Newsletter subscription, filling out contact forms, as well as possible exchanges), we may collect the following Data:

• Your email address will necessarily be required if you wish to create a user account, communicate with us via contact forms, and/or receive our Newsletter.
• Identity-related Data such as your last name, first name, email address, postal addresses, and phone numbers may be requested.
• Browsing Data: This includes information about how you use the Website, including IP address, browser used, browsing duration, search history, operating system, language, and pages viewed.
• Data concerning your visits to the Website, including traffic data, log files, and other communication resources used when accessing the Website.
• Order-related Data: Your postal address is necessary for generating invoices. Likewise, your banking details, PayPal, or other financial partner details must be provided for payment processing.
• Data related to the use of social media, when using its features.

How is Data Collected?

Data may be collected in various ways on the Website:

• Direct collection, when you provide it via contact and user account creation forms, Newsletter subscription forms available on the Website, and/or when you contact us by phone.
• When you contact us through these different means, a copy of your exchanges with live-event-painting.com, including email addresses, may be saved and archived.
• Indirect collection, as some Data is also collected through cookies/trackers.

We invite you to review our Cookies Policy, designed to help you better understand these technologies and how we use them on the Website and within our services, applications, and tools.

Why is My Data Collected?

If you are a simple user, we collect your Data to:

• Send you our Newsletter and/or personalized commercial offers if you have consented.
• Manage orders and execute contracts.
• Ensure the security and traceability of purchases made on the Website.
• Send you information regarding your account.
• Handle your inquiries made via the contact page.
• Allow you to leave reviews about products and/or the Website.
• Inform you of changes to the Website or our product and service offerings.
• Fulfill our legal obligations under contracts concluded with users and for any other legal purpose.

We may also use cookies or trackers:

• To secure your browsing and enhance your user experience, notably by recognizing the username and password you have already provided, so you do not have to re-enter them on each page where they are required. Refusing them will prevent any order from being placed on the Website.
• To analyze Website traffic and data to measure the number of users, improve usability, and ensure the Website can quickly respond to your requests.

Failure to properly fill in the required Website forms may block access to certain pages, especially those related to product or service orders.

Who Processes Your Personal Data?

Your Data is processed by the staff and collaborators of live-event-painting.com responsible for:

• Website management
• Customer support, responding to your inquiries
• Billing management

Additionally, in the course of our business and for processing needs, your Data may be shared with subcontractors, service providers, or third parties, particularly:

• Brevo for email marketing campaigns
• Accounting services
• Tax services
• Google Analytics

Each of these entities is bound by confidentiality obligations regarding the use and processing of personal data.

How Long is My Data Retained?

live-event-painting.com retains your Data only for the duration necessary for the purposes outlined in Article 3. The retention period varies depending on the type of Data and its intended use:

• If you are subscribed to the Newsletter, your email address is retained until you unsubscribe.
• If you contact us via the contact form or by phone, your Data may be retained:
  
  • Up to one (1) year from the last contact if you have no customer account or completed order.
  • Up to ten (10) years for order-related Data (legal retention period).

After these retention periods, your Data will be anonymized for statistical purposes.

How is My Data Protected?

Your Data is stored on a secure server protected by a firewall and antivirus. We have implemented technical and organizational measures to ensure Data security and confidentiality against unauthorized access, modification, or disclosure.

However, due to the inherent nature of the Internet, we cannot guarantee absolute security for information exchanged on this network. You agree to transmit your Data at your own risk.

What Are My Rights?

You have the following rights regarding your Data:

• The right to access, modify, and delete your Data.
• The right to restrict processing.
• The right to object to Data processing for legitimate reasons.
• The right to Data portability.
• The right to withdraw consent when processing is based on your consent.

To exercise these rights, you may contact us at:

CLAIRE FAUDON – LIVE EVENT PAINTING
1899 AVENUE ARISTIDE BRIAND PROLONGEE
83200 TOULON
Or by email: contact@live-event-painting.com

We will respond within one month, extendable to two months depending on complexity or volume.

Where is My Data Stored?

The Data collected through the Website is stored exclusively on a server located in Europe (France), hosted by O2SWITCH.